MOBILE VALETING
A mobile valeting booking checklist you can use before every job
Ask the useful questions once, before you travel: vehicle details, agreed work, access, utilities and a realistic arrival plan.
Start with what changes the job
A message saying ‘Can you clean my car on Friday?’ is an enquiry, not a complete booking. Before agreeing a time, collect the details that affect the work, price or access. The aim is a short useful record, not a questionnaire full of information you will never need.
Keep the customer’s contact details with the booking so you can reach them if access or timing changes. Confirm the actual place where you will work; a postcode alone may not identify a driveway, car park entrance or the correct building.
- Customer name and the best number for the day.
- Vehicle make, model and size; registration only if needed to identify it.
- Chosen package and any agreed extras.
- A factual description of the current condition where it affects the scope.
- Full working address, parking/access instructions and any access restrictions.
Agree the setup before you arrive
Different operators bring different equipment. Tell the customer whether you require access to water, electricity or neither, based on your own setup. Ask the question before confirming rather than assuming a supply will be available at the address.
Check whether there is a suitable, permitted space for the work you offer. If the proposed location is unsuitable, agree another arrangement before travelling. Keep keys and access arrangements clear, but do not put security codes into a public message or collect information you do not need.
- Who will provide access to the vehicle?
- Does the agreed location suit the service and your equipment?
- Are the utilities you actually need available?
- Does the customer need to remove personal items before the visit?
- Is there a reliable way to reach each other on the day?
Allow time for the whole visit
Service time, travel and preparation all use the working day. A 90-minute valet between two addresses is not necessarily a 90-minute gap in your diary. Check the journey and setup needed before offering the next customer a start time.
Use a clear arrival time or an arrival window that you have actually agreed. Avoid promising a precise finish when the vehicle condition has not yet been assessed. If the scope changes, discuss the revised work, price and timing before proceeding.
- Time allocated to the agreed service and extras.
- Travel between the previous job and this address.
- Setup, packing away and any sensible buffer.
- A plan for contacting the customer if the schedule changes.
Send one clear confirmation
Hi [first name], your [package and agreed extras] is confirmed for [day, date] at [time or agreed arrival window], at [address]. The agreed price is [amount]. [Preparation or utility arrangement.] If anything changes, please contact [business phone or email]. Thank you, [business].
Check every placeholder before sending. If a price still depends on an inspection, explain that accurately instead of presenting an estimate as a fixed price. Keep your own booking and payment terms easy for the customer to understand, and avoid surprising them with new requirements on arrival.
Keep the next visit easier than the first
After the job, update the work status and money received separately. Add a brief useful note for next time, such as the package chosen or an access preference. If the customer wants another visit, create the agreed booking or a task to follow up; a note alone will not put time in the diary.
Workloop includes a mobile valeting/detailing occupation option and keeps clients, bookings, job notes, tasks and payments connected. The app is available on Google Play in the UK during free early access. The iPhone launch list is a way to hear when it is ready, not an active booking or a subscription.